How Refurbished Cell Phones Are Tested and Rated

Here at Mazuma Headquarters, we test, grade and refurbish thousands of phones that people send to us every month. Our thorough grading system allows us to be transparent about the condition of all refurbished phones we sell. It also helps our team decide if the phone can be refurbished and given a new home or if it has reached the end of its life and is ready to be recycled.

Whether you’re looking to trade in your phone for cash or buy a refurbished phone, understanding the grading system and what happens to a device when it goes to Mazuma will give you the peace of mind you get a lot, every time.

What is a Refurbished Phone?

The first thing we need to establish: what is a refurbished phone? We have an entire article on this, but in summary, a refurbished phone is a device that has had a previous owner. The difference between refurbished phones and used phones is that although a used phone is sold as is, usually by an individual, a refurbished phone has undergone rigorous testing and sometimes repairs to ensure it meets a certain standard before resale.

electronic testing

Certain tests must be carried out to determine the working condition of the device and note it correctly. One of them is the electronic test, which determines if the device is in good enough condition to be refurbished. This means testing things like:

  • Camera functionality
  • Touchscreen responsiveness
  • Bluetooth and Wi-Fi connectivity
  • Button functionality
  • Quality of speakers and microphone
  • Battery capacity

These are just a few things the device will be rated for. If it passes the tests, the device is a good candidate for a refurbishment. It’s worth pointing out that at this point the device will be wiped of all existing data from the previous owner if they haven’t already, unlocked from their network, and factory reset.

Cosmetic classification

All devices that pass the electronic testing stage will then be sent for cosmetic evaluation. Refurbished phones can include anything from an unwanted upgrade that’s barely been used to beloved devices that’ve had their fair share of bumps and scrapes over the years. This is why cosmetic inspection and grading are so important, as they help determine the quality of the phone before it is resold.

Devices will be thoroughly inspected for scratches, dents and scuffs on the screen, case, camera lens, camera surrounds and ports. At this point, if a device has deep scratches, chips, a damaged screen, or other significant physical damage, it cannot be refurbished and will need to be recycled.

The overhauled scoring system

The rating system identifies the condition of a refurbished phone and gives people an idea of ​​what to expect from the device. Phones are rated from AC, with A being the best and C being the lowest.

Class A

Grade A is the best quality you can get for a refurbished phone. This usually means that the device is like new, with very few signs of previous use and only extremely light scuffs or scratches to the casing, if any. The phone will be thoroughly tested and in full working order.

Category B

A slight drop from Grade A, Grade B devices will show signs of use in light scratches or scuffs. However, these imperfections will only ever be cosmetic and will not affect the functionality of the device. The phone will be thoroughly tested and in full working order.

Class C

Grade C is the lowest quality refurbished phone you can get and will show significant signs of use from the previous owner; it could mean dents, scratches or scrapes. However, it’s worth pointing out that any damage is purely cosmetic and the phone will have been tested and in full working order, just like grade A and B.

So, if you are wondering why choose a refurbished phone? Here is your answer! You can get a device in near-new condition for a lot less than buying new.

What happens to a phone once it’s been rated?

Once a phone has received its rating, it is ready for a new home. Some of them can be found for sale online, like those you will find on our Mazuma store. Others are sent to our reuse partners, which include mobile phone retailers, repair centers and insurance companies, where they end up in the hands of people across the country looking for a phone. affordable.

For phones that we can’t refurbish due to their condition, it’s not quite the end of the road. We are committed to getting the most out of every device we receive here at Mazuma. Broken phones or those not yet refurbished are stripped of all recyclable parts, and all functional components can even be used to repair other devices that find a new home.

That’s why we encourage anyone with old devices that they want to trade in, regardless of condition, to head over to our Sell My Phone page and see what we can offer you for your old devices.